Add apps

• Name: Type a descriptive name for the app. The name appears under App Name on the Apps table.
• Description: Type an optional description of the app.
• App category: Optionally, in the list, click the category to which you want to add the app. For more information about app categories, see About app categories.

• File name: Type the file name associated with the app.
• App Description: Type a description for the app.
• App version: Optionally, type the app version number.
• Package ID: Type the package ID for the app, obtained from the managed Google Play Store.
• Minimum OS version: Optionally, type the oldest operating system version that the device can run to use the app.
• Maximum OS version: Optionally, type the most recent operating system that the device must run to use the app.
• Excluded devices: Optionally, type the manufacturer or models of devices that cannot run the app.
• Remove app if MDM profile is removed: Select whether to remove the app from an iOS device when the MDM profile is removed. The default is On.
• Prevent app data backup: Select whether to prevent users from backing up app data on iOS devices. The default is On.
• Product track: Specify which product track that you want to push to iOS devices. If you have a track designed for testing, you can select and assign it to your users. The default is Production.
• Force app to be managed: For an app that installs as unmanaged, select whether to prompt users to allow the app to be managed on unsupervised iOS devices. The default is On.
• App deployed via volume purchase: Select whether to deploy the app by using Apple volume purchase. If On, and you deploy an MDX version of the app and use volume purchase to deploy the app, Secure Hub shows only the volume purchase instance. Default is Off.

• App FAQ: Click Add a new FAQ question and answer to create a FAQ for the app.
• Add screenshots for phones/tablets: Add screen captures that appear in the app store.
• Allow app ratings: Allow users to rate the app in the app store.
• Allow app comments: Allow users to leave comments on the app in the app store.

• Deploy: Choose whether to deploy the app to devices. The default is On.
• Deployment schedule: Choose whether to deploy the app Now or Later. If you select Later, configure a date and time to deploy the app. The default is Now.
• Deployment condition: Choose On every connection to deploy the app every time the device connects. Choose Only when previous deployment has failed to deploy the app when the device failed to receive the app previously. The default is On every connection.

The Deploy for always-on connection option applies when you have configured the scheduling background deployment key in Settings > Server Properties.

The deployment schedule that you configure is the same for all platforms. Any changes you make apply to all platforms, except for Deploy for always-on connection.

Add a public app store app

You can add free or paid apps to XenMobile that are available in a public app store, such as the Apple App Store or Google Play.

You can configure settings to retrieve app names and descriptions from the Apple App Store. When you retrieve the app information from the store, XenMobile overwrites the existing name and description. Manually configure Google Play store app information.

When you add a paid public app store app for Android Enterprise, you can review the Bulk Purchase licensing status. That status is the total number of licenses available, the number currently in use, and the email address of each user consuming the licenses. The Bulk Purchase plan for Android Enterprise simplifies the process of finding, buying, and distributing apps and other data in bulk for an organization.

Configure app information and choose platforms to deliver the app to:

1. In the XenMobile console, click Configure > Apps > Add. The Add App dialog box appears.
2. Click Public App Store. The App Information page appears.
3. On the App Information pane, type the following information:
   • Name: Type a descriptive name for the app. This name appears under App Name on the Apps table.
   • Description: Type an optional description of the app.
   • App category: Optionally, in the list, click the category to which you want to add the app. For more information about app categories, see About app categories.
4. Click Next. The App Platforms page appears.
5. Under Platforms, select the platforms you want to add. If you are only configuring for one platform, clear the others.

Next you configure the app settings for each platform. See:

• Configure app settings for Google Play apps
• Managed app store apps
• Configure app settings for iOS apps

When you finish configuring the settings for a platform, set the platform deployment rules and app store configuration.

1. Configure the deployment rules. For information, see Deployment rules.
2. Expand Store Configuration.
   • App FAQ: Click Add a new FAQ question and answer to create a FAQ for the app.
   • Add screenshots for phones/tablets: Add screen captures that appear in the app store.
   • Allow app ratings: Allow users to rate the app in the app store.
   • Allow app comments: Allow users to leave comments on the app in the app store.

Configure app settings for Google Play apps

Note:

To make all apps in the Google Play store accessible from managed Google Play, use the XenMobile Server property Access all apps in the managed Google Play store. See Server properties. Setting this property to true allows the public Google Play store apps for all Android Enterprise users. You can then use the Restrictions device policy to control access to these apps.

Configuring settings Google Play store apps requires different steps than apps for other platforms. You must manually configure the Google Play store app information.

1. Ensure that Google Play is selected under Platforms.
2. Go to the Google Play store. From the Google Play store, copy the package ID. The ID can be found in the URL of the app.
3. When adding a Public Store app in the XenMobile Server console, paste the package ID in the search bar. Click Search.
4. If the package ID is valid, a UI appears allowing you to enter app details.
5. You can configure the URL for the image to appear with the app in the store. To use the image from the Google Play store:
   1. Go the Google Play store. Right-click the app image and copy the image address.
   2. Paste the image address into the Image URL field.
   3. Click Upload image. The image appears beside Image.

If you don’t configure an image, the generic Android image appears with the app.

Configure app settings for iOS apps

1. Type the app name in the search box and click Search. Apps matching the search criteria appear. Apps matching the search criteria appear. The following figure shows the result of searching for podio in apps on an iPhone.
2. Click the app that you want to add.
3. The App Details fields pre-populate with information related to the chosen app (including the name, description, version number, and associated image).
4. Configure the settings:
   • If necessary, change the name and description for the app.
   • Paid app: This field is preconfigured and cannot be changed.
   • Remove app if MDM profile is removed: Select whether to remove the app if the MDM profile is removed. The default is ON.
   • Prevent app data backup: Select whether to prevent the app from backing up data. The default is ON.
   • Product track: Specify which product track that you want to push to user devices. If you have a track designed for testing, you can select and assign it to your users. The default is Production.
   • Force app to be managed: Select whether, when the app is installed unmanaged, to prompt users to allow the app to be managed on unsupervised devices. The default is OFF. Available in iOS 9.0 and later.
   • Force license to association to device: Select whether to associate an app that has been developed with device association enabled to a device rather than to a user. Available in iOS 9 and later. If the app you chose does not support assignment to a device, this field can’t be changed.
5. Configure the deployment rules. For information, see Deployment rules.
6. Expand Store Configuration.
   • App FAQ: Click Add a new FAQ question and answer to create a FAQ for the app.
   • Add screenshots for phones/tablets: Add screen captures that appear in the app store.
   • Allow app ratings: Allow users to rate the app in the app store.
   • Allow app comments: Allow users to leave comments on the app in the app store.
7. For iPhone or iPad, expand Volume Purchase.
   1. To enable XenMobile to apply a volume purchase license for the app: In the Volume purchase license list, click Upload a volume purchase license.
   2. In the dialog box that appears, import the license. The License Assignment table shows the number of licenses in use for the app, out of the total licenses available. You can disassociate Volume Purchase licenses for an individual user. Doing so ends the license assignments and frees licenses.
8. For Android Enterprise, expand the Bulk Purchase section. The License Assignment table shows the number of licenses in use for the app, out of the total licenses available. You can select a user and then click Disassociate to end their license assignment and free a license for another user. You can only disassociate the license, however, if the user is not part of a delivery group that contains the specific app.
9. After you complete the Volume Purchase or Bulk Purchase settings, click Next. The Approvals page appears. To use workflows to require approval before allowing users to access the app, see Apply workflows. If you don’t need approval workflows, continue with the next step.
10. Click Next. The Delivery Group Assignment page appears.
11. Next to Choose delivery groups, type to find a delivery group or select a group or groups in the list. The groups you select appear in the Delivery groups to receive app assignment list.
12. Expand Deployment Schedule and then configure the following settings:
    • Deploy: Choose whether to deploy the app to devices. The default is On.
    • Deployment schedule: Choose whether to deploy the app Now or Later. If you select Later, configure a date and time to deploy the app. The default is Now.
    • Deployment condition: Choose On every connection to deploy the app every time the device connects. Choose Only when previous deployment has failed to deploy the app when the device failed to receive the app previously. The default is On every connection.

    The Deploy for always-on connection applies when you have configured the scheduling background deployment key in Settings > Server Properties.

    The deployment schedule that you configure is the same for all platforms. Any changes you make apply to all platforms, except for Deploy for always-on connection.

    Add a Web or SaaS app

    Using the XenMobile console, you can give users single sign-on (SSO) authorization to your mobile, enterprise, web, and SaaS apps. You can enable apps for SSO by using application connector templates. For a list of connector types available in XenMobile, see Application connector types. You can also you build your own connector in XenMobile when you add a Web or SaaS app.

    If an app is available for SSO only: After you save the settings, the app appears on the Apps tab in the XenMobile console.

    1. In the XenMobile console, click Configure > Apps > Add. The Add App dialog box appears.
    2. Click Web & SaaS. The App Information page appears.
    3. Configure an existing or new app connector as follows.

    To configure an existing app connector

    1. In the App Information page, Choose from existing connectors is already selected, as shown previously. Click the connector that you want to use in the App Connectors list. The app connector information appears.
    2. Configure these settings:
       • App name: Accept the pre-filled name or type a new name.
       • App description: Accept the pre-filled description or type one of your own.
       • URL: Accept the pre-filled URL or type the web address for the app. Depending on the connector you choose, this field may contain a placeholder that you must replace before you can move to the next page.
       • Domain name: If applicable, type the domain name of the app. This field is required.
       • App is hosted in internal network: Select whether the app is running on a server in your internal network. If users connect from a remote location to the internal app, they must connect through Citrix Gateway. Setting this option to ON adds the VPN keyword to the app and allows users to connect through Citrix Gateway. The default is OFF.
       • App category: In the list, click an optional category to apply to the app.
       • User account provisioning: Select whether to create user accounts for the application. If you use the Globoforce_SAML connector, you must enable this option to ensure seamless SSO integration.
       • If you enable User account provisioning, configure these settings:
         • Service Account
           • User name: Type the name of the app administrator. This field is required.
           • Password: Type the app administrator password. This field is required.
         • User Account
           • When user entitlement ends: In the list, click the action to take when users are no longer allowed access to the app. The default is Disable account.
         • User Name Rule
           • For each user name rule you want to add, do the following:
             • User attributes: In the list, click the user attribute to add to the rule.
             • Length (characters): In the list, click the number of characters from the user attribute to use in the user name rule. The default is All.
             • Rule: Each user attribute you add is automatically appended to the user name rule.
       • Password Requirement
         • Length: Type the minimum user password length. The default is 8.
       • Password Expiration
         • Validity (days): Type the number of days the password is valid. Valid values are 0–90. The default is 90.
         • Automatically reset password after it expires: Select whether to reset the password automatically when it expires. The default is OFF. If you don’t enable this field, users can’t open the app after their passwords expire.

    To configure a new app connector

    1. In the App Information page, select Create a new connector. The app connector fields appear.
    2. Configure these settings:
       • Name: Type a name for the connector. This field is required.
       • Description: Type a description for the connector. This field is required.
       • Logon URL: Type, or copy and paste, the URL where users log on to the site. For example, if the app you want to add has a logon page, open a web browser and go to the logon page for the app. For example, it might be https://www.example.com/logon . This field is required.
       • SAML version: Select either 1.1 or 2.0. The default is 1.1.
       • Entity ID: Type the identity for the SAML app.
       • Relay state URL: Type the web address for the SAML application. The relay state URL is the response URL from the app.
       • Name ID format: Select either Email Address or Unspecified. The default is Email Address.
       • ACS URL: Type the Assertion Consumer Service URL of the identity provider or service provider. The ACS URL gives users SSO capability.
       • Image: Select whether to use the default Citrix image or to upload your own app image. The default is Use default.
         • To upload your own image, click Browse and navigate to the file location. The file must be a .PNG file. You can’t upload a JPEG or GIF file. When you add a custom graphic, you can’t change it later.
    3. When you’re finished, click Add. The Details page appears.
    4. Click Next. The App Policy page appears.
    5. Configure these settings:
       • Device Security
       • Block jailbroken or rooted: Select whether to block jailbroken or rooted devices from accessing the app. The default is ON.
       • Network Requirements
       • WiFi required: Select whether a Wi-Fi connection is required to run the app. The default is OFF.
       • Internal network required: Select whether an internal network is required to run the app. The default is OFF.
       • Internal WiFi networks: If you enabled Wi-Fi required, type the internal Wi-Fi networks to use.
    6. Configure the deployment rules. For information, see Deployment rules.
    7. Expand Store Configuration.
       • App FAQ: Click Add a new FAQ question and answer to create a FAQ for the app.
       • Add screenshots for phones/tablets: Add screen captures that appear in the app store.
       • Allow app ratings: Allow users to rate the app in the app store.
       • Allow app comments: Allow users to leave comments on the app in the app store.
    8. Click Next. The Approvals page appears. To use workflows to require approval before allowing users to access the app, see Apply workflows.
    9. Click Next. The Delivery Group Assignment page appears.
    10. Next to Choose delivery groups, type to find a delivery group or select a group or groups. The groups you select appear in the Delivery groups to receive app assignment list.
    11. Expand Deployment Schedule and then configure the following settings:
        • Deploy: Choose whether to deploy the app to devices. The default is On.
        • Deployment schedule: Choose whether to deploy the app Now or Later. If you select Later, configure a date and time to deploy the app. The default is Now.
        • Deployment condition: Choose On every connection to deploy the app every time the device connects. Choose Only when previous deployment has failed to deploy the app when the device failed to receive the app previously. The default is On every connection.

    The Deploy for always-on connection applies when you have configured the scheduling background deployment key in Settings > Server Properties.

    The deployment schedule that you configure is the same for all platforms. Any changes you make apply to all platforms, except for Deploy for always-on connection.

    Add an enterprise app

    Enterprise apps in XenMobile represent native apps that are not prepared with the MAM SDK or MDX Toolkit. Those apps don’t contain the policies associated with MDX apps. You can upload an enterprise app on the Apps tab in the XenMobile console. Enterprise apps support the following platforms (and corresponding file types):

    • iOS (.ipa file)
    • Android (.apk file)
    • Samsung Knox (.apk file)
    • Android Enterprise (.apk file)
    • See also: MDX-enabled private apps

    Adding apps downloaded from the Google Play store as enterprise apps is not supported. Add apps from the Google Play store as public app store apps instead. See Add a public app store app.

    1. In the XenMobile console, click Configure > Apps > Add. The Add App dialog box appears.
    2. Click Enterprise. The App Information page appears.
    3. On the App Information pane, type the following information:
       • Name: Type a descriptive name for the app. This name is listed under App Name on the Apps table.
       • Description: Type an optional description of the app.
       • App category: Optionally, in the list, click the category to which you want to add the app. For more information about app categories, see About app categories.
    4. Click Next. The App Platforms page appears.
    5. Under Platforms, select the platforms you want to add. If you are only configuring for one platform, clear the others.
    6. For each platform you chose, select the file to upload by clicking Upload and navigating to the file location.
    7. Click Next. The app information page for the platform appears.
    8. Configure the settings for the platform type, such as:
       • File name: Optionally, type a new name for the app.
       • App description: Optionally, type a new description for the app.
       • App version: You can’t change this field.
       • Minimum OS version: Optionally, type the oldest operating system version that the device can run to use the app.
       • Maximum OS version: Optionally, type the most recent operating system that the device must run to use the app.
       • Excluded devices: Optionally, type the manufacturer or models of devices that cannot run the app.
       • Package ID: Unique identifier of your app.
       • Remove app if MDM profile is removed: Select whether to remove the app from a device when the MDM profile is removed. The default is On.
       • Prevent app data backup: Select whether to prevent the app from backing up data. The default is On.
       • Force app to be managed: If you are installing an unmanaged app, select On if you want users on unsupervised devices to be prompted to allow management of the app. If they accept the prompt, the app is managed.
    9. Configure the deployment rules. For information, see Deployment rules.
    10. Expand Store Configuration.
        • App FAQ: Click Add a new FAQ question and answer to create a FAQ for the app.
        • Add screenshots for phones/tablets: Add screen captures that appear in the app store.
        • Allow app ratings: Allow users to rate the app in the app store.
        • Allow app comments: Allow users to leave comments on the app in the app store.
    11. Click Next. The Approvals page appears. To use workflows to require approval before allowing users to access the app, see Apply workflows. If you don’t need an approval workflow, continue to the next step.
    12. Click Next. The Delivery Group Assignment page appears.
    13. Next to Choose delivery groups, type to find a delivery group or select a group or groups in the list. The groups you select appear in the Delivery groups to receive app assignment list.
    14. Expand Deployment Schedule and then configure the following settings:
        • Deploy: Choose whether to deploy the app to devices. The default is On.
        • Deployment schedule: Choose whether to deploy the app Now or Later. If you select Later, configure a date and time to deploy the app. The default is Now.
        • Deployment condition: Choose On every connection to deploy the app every time the device connects. Choose Only when previous deployment has failed to deploy the app when the device failed to receive the app previously. The default is On every connection.

    The Deploy for always-on connection applies when you have configured the scheduling background deployment key in Settings > Server Properties.

    The deployment schedule that you configure is the same for all platforms. Any changes you make apply to all platforms, except for Deploy for always-on connection.

    Add a Web link

    A web link is a web address to an internet or intranet site. A web link can also point to a web application that doesn’t require SSO. After you finish configuring a web link, the link appears as an icon in the app store. When users log on with Secure Hub, the link appears with the list of available apps and desktops.

    You can configure web links from the Apps tab in the XenMobile console. When you finish configuring the web link, the link appears as a link icon in the list in the Apps table. When users log on with Secure Hub, the link appears with the list of available apps and desktops.

    To add the link, you provide the following information:

    • Name for the link
    • Description of the link
    • Web address (URL)
    • Category
    • Role
    • Image in .png format (optional)
13. In the XenMobile console, click Configure > Apps > Add. The Add App dialog box appears.
14. Click Web Link. The App Information page appears.
15. On the App Information pane, type the following information: Name: Type a descriptive name for the app. This name is listed under App Name on the Apps table. Description: Type an optional description of the app. App category: Optionally, in the list, click the category to which you want to add the app. For more information about app categories, see About app categories.
16. Click Next. The App Platforms page appears.
17. Under Platforms, select Other platforms to add a web app for iOS and Android (legacy DA), or select Android Enterprise. Clear the checkbox that you don’t want to add.
    • If you select Other platforms, continue to the next step to configure the settings.
    • If you select Android Enterprise, click the Upload button to open the managed Google Play store. You do not need to register for a developer account to publish a web app. Click the Plus icon in the lower right corner to continue. Configure these settings:
      • Title: Type the name for the web app.
      • URL: Type the web address for the app.
      • Display: Choose how to display the web app on the user devices. The available options are Full screen, Standalone, and Minimal UI.
      • Icon: Upload your own image to represent the web app.

      

      When finished, click Create. It might take up to 10 minutes for your web app to publish.

      

18. For platforms other than Android Enterprise, configure these settings:
    • App name: Accept the pre-filled name or type a new name.
    • App description: Accept the pre-filled description or type one of your own.
    • URL: Accept the pre-filled URL or type the web address for the app. Depending on the connector you choose, this field may contain a placeholder that you must replace before you can move to the next page.
    • App is hosted in internal network: Select whether the app is running on a server in your internal network. If users connect from a remote location to the internal app, they must connect through Citrix Gateway. Setting this option to ON adds the VPN keyword to the app and allows users to connect through Citrix Gateway. The default is OFF.
    • App category: In the list, click an optional category to apply to the app.
    • Image: Select whether to use the default Citrix image or to upload your own app image. The default is Use default.
      • To upload your own image, click Browse and navigate to the file location. The file must be a .PNG file. You can’t upload a JPEG or GIF file. When you add a custom graphic, you can’t change it later.
19. Configure the deployment rules. For information, see Deployment rules.
20. Expand Store Configuration.
    • App FAQ: Click Add a new FAQ question and answer to create a FAQ for the app.
    • Add screenshots for phones/tablets: Add screen captures that appear in the app store.
    • Allow app ratings: Allow users to rate the app in the app store.
    • Allow app comments: Allow users to leave comments on the app in the app store.
21. Click Next. The Delivery Group Assignment page appears.
22. Next to Choose delivery groups, type to find a delivery group or select a group or groups in the list. The groups you select appear in the Delivery groups to receive app assignment list.
23. Expand Deployment Schedule and then configure the following settings:
    • Deploy: Choose whether to deploy the app to devices. The default is On.
    • Deployment schedule: Choose whether to deploy the app Now or Later. If you select Later, configure a date and time to deploy the app. The default is Now.
    • Deployment condition: Choose On every connection to deploy the app every time the device connects. Choose Only when previous deployment has failed to deploy the app when the device failed to receive the app previously. The default is On every connection.

    The Deploy for always-on connection applies when you have configured the scheduling background deployment key in Settings > Server Properties.

    The deployment schedule that you configure is the same for all platforms. Any changes you make apply to all platforms, except for Deploy for always-on connection.

    Enable Microsoft 365 apps

    You can open the MDX container to allow Secure Mail, Secure Web, and Citrix Files to transfer documents and data to Microsoft Office 365 apps. For details, see Allowing Secure Interaction with Office 365 Apps.

    Apply workflows

    Configure these settings to assign or create a workflow:

    • Workflow to Use: In the list, click an existing workflow or click Create a new workflow. The default is None. If you select Create a new workflow, configure these settings.
      • Name: Type a unique name for the workflow.
      • Description: Optionally, type a description for the workflow.
      • Email Approval Templates: In the list, select the email approval template to be assigned. When you click the eye icon to the right of this field, a dialog box appears where you can preview the template.
      • Levels of manager approval: In the list, select the number of levels of manager approval required for this workflow. The default is 1 level. Possible options are:
        • Not Needed
        • 1 level
        • 2 levels
        • 3 levels
        • Click Search to see a list of all the persons in the selected domain.
        • Type a full or partial name in the search box, and then click Search to limit the search results.
        • Persons in the Selected additional required approvers list have check marks next to their name in the search results list. Scroll through the list and clear the checkbox next to each name you want to remove.

        App store and Citrix Secure Hub branding

        You can set how apps appear in the store and add a logo to brand Secure Hub and the app store. These branding features are available for iOS and Android devices.

        Before you begin, make sure you have your custom image ready and accessible.

        The custom image must meet these requirements:

        

        • The file must be in .png format
        • Use a pure white logo or text with a transparent background at 72 dpi.
        • The company logo should not exceed this height or width: 170 px x 25 px (1x) and 340 px x 50 px (2x).
        • Name the files as Header.png and Header@2x.png .
        • Create a .zip file from the files, not a folder with the files inside it.
      • In the XenMobile Server console, click the gear icon in the upper-right corner. The Settings page appears.
      • Under Client, click Client Branding. The Client Branding page appears. Configure the following settings:
        • Store name: The store name appears in the user’s account information. Changing the name also changes the URL used to access store services. You typically do not need to change the default name.

          Important: The Store name can only contain alphanumeric characters.

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